Unisex "for the CULTURE" hoodie

IMPORTANT: Returns are refunded via credit/debit card. MogulWay Clothing does not issue refunds for the original shipping charges.

Clearance items are considered Final Sale and cannot be returned.

We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

 

• Items must be sent back within 30 days of the delivery date. 

• Items must be unworn, unwashed, and have original tags attached.

• Items must be free of stains, makeup, deodorant, or wear.

• All returns must include a receipt, clearly indicating which items are being returned. If this is not attached, your refund may be delayed.

• All returns are refunded via the credit/debit card, used upon initial purchase of the item(s).

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• Returns are processed within 5-7 business days after your item(s) are delivered to us.

• Incorrect items must be reported within 7 days of delivery. 

 

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

 

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Exchanges 

We can accommodate exchanges for purchases made online. Please note, we cannot guarantee the item purchased will be in-stock in the size or style desired. If the size or style desired is no longer available, you are free to choose another item(s), or to receive a refund. 

 

Incorrect Items

Should you receive an incorrect item(s), contact us. Once we receive your request, we will be in contact with you to address and resolve the issue.

Returning By Mail

To return by mail – Please have the receipt with the item(s) listed, and placed in your choice of packaging. You are free to use any shipping carrier. All returns must include the receipt that clearly indicates which items are being returned. If your receipt is not attached, your returns processing may be delayed.

 

Mail your return items to our Returns Department at the address stated below:

 

PO BOX 1663

Sun Valley, CA 91353

 

 

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is received. Once your return is fully processed, we will issue your refund via your previous payment method and an email confirmation. 

 

Helpful Hint: MogulWay Clothing is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, MogulWay Clothing will not refund your return.